Supply Chain Customer Service Specialist (m/f/x)

Job Overview

Gebauer & Griller Kabelwerke GmbH

We, GG Group, are a global family-owned business group, which develops and produces technically advanced high-quality cables and wiring systems for energy and data transmission in the automotive and industrial environment. We work with passion, inspired minds and full of energy to develop and deliver the best solution for our customers, wherever they need us.
Join a dynamic and flexible work environment that enables you to bring in and expand your strengths!

Supply Chain Customer Service Specialist (m/f/x) | Vienna, AT


  • Contribute to the design, implementation and improvement of global concept for:
    • Customer service- handle order process
    • Demand fluctuation process, backlog recovery
    • Responsible for sharing global key knowledge activity in the field of SD SAP/ between GG plants and their local key users
  • Definition and monitoring of KPI/PPI for SC customer service
  • Responsible for customer portals knowledge sharing, including support for global negotiations for logistic agreement
  • Support the local plant for all projects linked with optimize and set up customer service activities, customer master data, claim management, overdue management, invoice management- debitor management
  • Expert role for SCCS with the goal of ensuring that as many improvement potentials as possible are identified and implemented by actively contributing his/her personal qualification and personal process know-how.


  • Know-How of Supply Chain Management Process – customer service
  • Strong communication and negotiation skills
  • SAP knowledge, MS Office
  • Very good command of English language
  • Knowledge about implementing and optimizing processes including IT systems
  • Excellent team player in intercultural team
  • Analytic skills, organizational talent and key performance oriented
  • Proactive, work autonomously and willingness to lead tasks/ work- packages


  • Independent and autonomous work in a team
  • International and owner-managed company that is expanding strongly
  • Innovative, modern working environment with flexible working hours (Mobile Work)
  • Various employee benefits
  • EAP – Employee Assistance Program
  • We are required by law to state the minimum salary for this position. According to our collective agreement, this is Euro 2,620 (full-time basis). The actual salary depends on your qualifications and previous experience and will be agreed in a personal interview.


Claudia Kubatsch

HR Business Partner

Muthgasse 36, 1190 Vienna

+43(0)1/36020 1316


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