SENIOR OAM (ASIA)

Job Overview

Sportradar Austria

SENIOR OAM (ASIA)

Senior Operational Account Manager asia – (Remote)

Overview

The role of the Operational Account Manager is to be responsible for the operational set up, management and development of relationships with Sportradar’s Managed Trading Services (MTS) customers and bookmakers. The successful candidate will act as the primary point of contact to key clients and internal departments and will coordinate responses and feedback to provide solutions to customer queries. The ideal candidate is someone with a solid sports trading background with exceptional communication skills, and is able to work cross-functionally with multiple departments across the company.

The Challenge

  • Support customers throughout product launch and customer lifecycle.
  • Ongoing monitoring and improvement of trading performances – granular analysis by sportsbook/sport/league.
  • Partner with customers to identify, discuss areas of improvement, such as coverage and market issues, player profiling, risk policies, pricing support and recommend solutions.
  • Build and maintain relationships with customers, and ensure customers are satisfied with products and services.
  • Seek opportunities to provide additional features/updates to MTS customers.
  • Promote and coordinate the execution of actions aimed at improving trading performance and optimize the delivery of MTS Service.
  • Monitor processes to ensure achievement of service levels and early identification of any structural issues.
  • Provide training to customers when required.
  • Occasional travel, both domestically and internationally, to customer sites to deliver presentations.
  • Other duties as assigned.

Profile

  • Must have 3+ years trading or analytical experience with trading room management responsibilities.
  • The candidate must be flexible to work shifts when required, e.g. (early mornings, evenings, and weekends).
  • Demonstrate experience in building and maintaining customer/client relationships.
  • Technically-savvy, ability to learn online tools quickly, and forward thinking.
  • Superior verbal and written presentation and communication skills.
  • Experience identifying key decision makers and influencing executive-level stakeholders.
  • Excellent problem-solving skills – able to effectively and proactively identify and analyse problems and find appropriate solutions.
  • Collaborative team player, ability to work well with others and have the confidence and integrity to earn internal team’s confidence quickly.
  • Creative & inquisitive thinker, keen to further refine systems and processes.
  • Fluent in English (both written and spoken). Additional languages are highly desired.
  • Flexibility to adapt to changing priorities as well as product environments, and ability to meet strict deadlines.
  • Proficient in Microsoft office suite, including word, excel, power point and outlook.
  • Willing to travel both domestically and internationally, as assigned by the Head of OAM (subject to lifting of Covid travel restrictions).
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