Operations Delivery Manager – Austria

Job Overview

DoDo Czech s.r.o.

Operations Delivery Manager – Austria

DoDo Czech is a fast-growing logistics company with branches in 6 countries (Czech republic, Slovakia, Hungary, Bulgaria, Poland, and newly in Germany and Austria). We are looking for a great Operations Manager – Last Mile Delivery in Vienna. We are seeking someone, who knows how to fight for the service levels of the contract but also perceives the needs of our customers and clients, someone who focuses on delivery of tailored logistics solutions for external partners.

What you will do:

  • Build and develop the Austria delivery team with an international reporting line
  • Lead & Drive functions of field operations, quality, technical support, logistics and warehouse planning
  • Drive the function by focusing on organizational development, processes & tools, capability and engagement of the team
  • Be responsible for maintaining high service quality and operational excellence by developing smart KPIs (SLA)
  • Ensuring legal and contractual processes are under control
  • Participating in the discussion of the development of current business operation
  • Develop relationships with existing clients to support the current and future solutions
  • Acting as Lead Incident Manager in relation to specific customer major incidents
  • Effectively communicate with other department across the company
  • Reporting

Who we are looking for:

  • Degree in economics / logistics / supply chain
  • Minimum 3-5 years experience in logistics, operations, delivery or service environment
  • Proven leadership experience, ability to build and motivate team
  • Proactive, hands-on and structured way of working with interest in building up teams and structures
  • Service oriented, dynamic approach and committed to getting the work done
  • Very good communication, negotiation and consultation skills
  • Tech savvy – Excel does not scare you
  • Fluent in German and English

What we offer:

  • Friendly atmosphere
  • Interesting and challenging international work environment
  • Flexible, open-minded management and a dedicated team
  • Opportunity for self-realization in a company with great potential
  • Flexible working hours and partially home office
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