Manager Service (m/f/d)

BSB Artificial Intelligence GmbH

Job Overview

Using artificial intelligence and machine vision, we provide crews on boats and ships with the most accurate digital understanding of a vessel‘s near-field surface surroundings. We make marine mobility safer and more convenient, providing a better mobility experience at sea.

We are a multi-national team based in Austria, France, Portugal and the US. We offer a fast and agile workplace for experts from a variety of disciplines. We share a common culture shaped by ambition, autonomy, openness, honesty, and respect. As a fast-growing team of >45 colleagues, we are large enough to create impact. We are also small enough that each team member has an influence on the way we work.

For our location in Linz or Vienna, we are looking for a Service Manager.

Manager Service (m/f/d)

Your role

  • Establishing international service policies, systems and processes
  • Creating guidelines about how to install OSCAR systems on boats and ships
  • Managing and growing the network of external service partners including management of installation services through the external service partner network
  • Manage repair and trouble shooting processes in case of customer reclamations
  • Contribute to new product process by providing the service perspective into product development user stories and specifications

Your profile

  • HTL, Bachelor or Master’s degree in engineering or electronics
  • Experience in IT for example as Administrator or service coordination
  • Fluent in English, being capable of interacting with customers in English and capable of discussing complex technical problems in English with an international team
  • Strong customer relationship skills
  • Willingness to travel internationally (max. 25 %)
  • Hands-on mentality, problem solving skills & eagerness to learn
  • Team player with a solution-oriented attitude and a sense of humor

What you can expect from us

  • Collaborative results-oriented international culture
  • Broad area of responsibility for each team member
  • Exciting work on life-saving technology from day 1 on
  • Flexible working times and workplace
  • Remote working opportunities
  • Attractive compensation
  • And other benefits

Are you up for a challenge?

We do look forward to receiving your complete application including your salary expectations and earliest starting date. We are an equal opportunity employer and welcome diversity. We encourage everyone to apply and will give everyone equal consideration.

If you should have any questions, Christian Willminger is happy to answer them by mail or telephone.

Legal notice: Minimum salary for this is EUR 52.000,00 annually. Of course we are willing to pay more according to your experience and education.

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