IT Helpdesk (f/m/d)

Job Overview

IT Helpdesk (f/m/d)

VIENNA /
ENGINEERING – IT & SECURITY /
FULL-TIME
We’re (still) hiring! Due to the ongoing COVID-19 situation, our teams are currently working from home, and we are onboarding new team members remotely. Not sure if now is a good time to change jobs? Then check out our latest blog post “How we shaped our company culture with remote moments that matter”.
Join Bitpanda, Europe’s leading retail broker for buying and selling cryptocurrencies, precious metals and more! Currently, more than two million users are benefitting from our platform. We provide the easiest and fastest access to the world of digital assets. Our goal is to become the #1 neobroker in Europe and to offer our users all the assets they could need for investing, all in one place. We closed Europe’s largest Series A funding round of 2020 and have won multiple “Best Startup of the Year” awards. Now, we are accelerating our growth journey and we are looking for you!
Your mission:
As an IT Helpdesk Specialist at Bitpanda, you will be responsible for Hardware and Software requests and for helping all Bitpanda employees with technical issues/requests.

What you’ll do:

      • Review and process IT requests in the company ticketing system
      • Prepare HW (laptops, monitors, mobile phones and accessories) for new joiners
      • Manage user accounts in the company systems
      • Troubleshoot technical issues on-site or remotely
      • Maintain an accurate inventory – adhere to very strict record-keeping in the asset management system

What we’re looking for:

      • General interest in IT
      • Hands-on experience with HW of any kind (laptops, mobile phones and tablets)
      • Great understanding and admin experience with Windows 10
      • An analytical and problem-solving approach
      • Team player with strong organisational skills
What we offer:
– Competitive salary
– Individual stock option plan
– Exclusive premiums when trading on Bitpanda
– Learning and development budget/possibilities
– Flexible working hours
– Latest hardware
– Lunch and gym discount
– Free company health consultations
– Regular team events and a yearly team trip
– Modern office in Vienna’s fintech hub in the 2nd district
– Interdepartmental “Donut” coffee breaks
– German classes
– Sustainable merch
– And more
Do you like what you are reading and want to find out more? We look forward to meeting you! Please submit your application in English.
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