Global Move Specialist, Vienna, Austria

Santa Fe

Job Overview

Santa Fe Relocation Service GmbH

Santa Fe Relocation Service GmbH

Global Move Specialist, Vienna, Austria

REPORTS TO: Operations Manager / Branch Manager

Job Description:

The role of the Global Move Specialist is to deliver an exceptional customer experience during all stages of a HHG move. The GMS will be responsible for the move from first initiation through to delivery to a port or residence, ensuring that all account specific and Santa Fe KPI’s are met. The GMS will be expected to consistently meet and exceed customer expectations throughout all communications and ensure all relevant information is input on the system to enable effective operation of the move (via air, sea and road).

Roles and responsibilities

  • To consistently produce services that meet customer expectations delivering a 10/10 customer service experience.
  • Manage the full relocation cycle of the relocating employees including VIP moves
  • Understand and comply with the specific client policies and service requirements
  • Develop, maintain and build working relationship with transferring employee, HR and local partners
  • Carry out the pre-assignment briefing and client policy review with transferring employee
  • Provide continuous advice and support to both client and relocating employee
  • Coordinate/manage suppliers (internal & external);
  • Enter all required data into internal systems
  • Communicate any service failure to the Global Mobility Manager
  • Evaluating operational efficiency and recommending process improvements
  • Participate in ongoing training and internal seminars to enable professional development

Key Skills

  • Fluent English is required, German is strongly recommended, but not a must.
  • Intercultural sensitivity with excellent communication skills
  • Must be very organised and able to multi-task
  • Drive to learn new and different things quickly
  • Demonstrate attention to detail
  • Must be able to meet deadlines (both client-related, and internal) and work well under pressure
  • Professional demeanour both in email and on the phone
  • Team Player

Knowledge, Experience and Qualifications

  • Strong background of Global Mobility either in-house or within the Relocation / International moving and/or transportation industry.
  • Familiarity and experience with all Office Products (Especially Word, Excel, PowerPoint) and web- based softwares.

Santa Fe Relocation Service GmbH
A-1230 Vienna, Eitnergasse 5
Phone: +43 1 865 47 06
Fax: +43 1 865 47 08

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