Fulfillment Center Manager (f/m/d)


Job Overview

Zooplus Austria GmbH

Fulfillment Center Manager (f/m/d)

We are looking for a Fulfillment Center Manager who is ready to join our Fulfillment Team and take a part in steering decisions for end-to-end supply chain on a strategic and tactical levels based on a strong data analysis.

During your first assignment you will be involved in our FC management and start up in our European logistics network with over 11 Fulfilment Centers (FCs). The effective management and implementation will give us a significant advantage in setting up efficient supply chain/logistics network. Keeping the right focus in Fulfilment Center allows us to impact significantly on cost and process efficiency of value chain and also increase of our customer satisfaction as a main value for our company.

In this assignment you will be responsible for decision-making process, which starts with holistic process that begins with inbound shipments management and ends with deliveries meeting the satisfaction of the customer at his doorstep.

You will understand the FC with the on-site team at multiple outsourced FCs, the daily tasks and challenges include ensuring the highest customer service, quality, punctuality, efficiency and cost optimization enabled by collaboration with our service partners. A constantly high level of process stability and transparency on production together with a continuous improvement mind-set is key for success.

In this highly independent and intellectually challenging role you will have close collaboration with different stakeholders from logistic service provide, logistics team, category managers, purchasing and IT-functions, thus driving best practices to ensure the most optimal FC work.


  • Screening the market for new technological developments and market trends and competitor initiatives
  • Drive zooplus quality expectations and standards together with our external Logistics-Service-Provider
  • Run monthly business reviews with the service provider
  • Help to drive the strategic development of the Fulfillment Team
  • Collaborate with service provider and Engineering team to investigate further capacity increase projects
  • End-to-end responsibility as Subject-Matter Expert for FC network related processes
  • Supporting new FC launches by training and organizational activities
  • Drive fulfillment or cross-departmental project
  • Support and lead projects related to operations linked to continuous improvement and customer satisfaction
  • Controlling and improving material flow processes proactively and reacting in a timely manner for issue resolution
  • Responsible for inventory levels of consumables, optimize usage and monitor delivery timeliness
  • Promote and enforce a safety first culture in zooplus operations


  • Degree in economics or engineering with logistics/ SCM specialization or comparable education
  • Sound working experience in 3rd party logistics on provider and/or customer side (e-commerce/ B2C preferred) or experience leading as site leader of a warehouse
  • Analytical, process oriented and data driven Excel proficient
  • Excellent in English language spoken & written; additional language is beneficial (especially Slovakian and Hungarian)
  • Profound methodological competence in the areas of process and material flow analysis respectively intralogistics
  • Sound understanding of fulfillment processes and technical requirements
  • Experience from leading multiple complex role related projects
  • Ability to work simultaneously with strategical long-term initiatives and daily operation routine
  • High mobility, willing to travel up to 60%

What we are offering you

Become a part of our success story and seize the opportunity to take on a real challenge in a dynamically growing company where there is huge scope for development and short decision-making processes. We are offering you a versatile, international-facing role in our motivated team with colleagues from all over Europe. Our Austrian office is at a great location in Vienna, with excellent infrastructure links. Additionally, we offer many benefits such as:

  • Zooplus Austria GmbH 28 labour days of vacation (plus December 24th and 31st)
  • Zooplus Austria GmbH Flexible working hours and the possibility of working partially remotely
  • Zooplus Austria GmbH Modern office in the city center close to Schwedenplatz with a great view over Vienna
  • Zooplus Austria GmbH Permanent discount in our zooplus shop
  • Zooplus Austria GmbH Employee discount program for several online shops
  • Zooplus Austria GmbH Company Car
  • Zooplus Austria GmbH Free drinks and fresh fruit in the office kitchen
  • Zooplus Austria GmbH Continuous development through internal and external training opportunities
  • Zooplus Austria GmbH Teamevents
  • Zooplus Austria GmbH We encourage diversity! Meet our motivated teammates from almost 60 nationalities.

For this full-time position (38.5 hours / week) you can expect a yearly salary of at least EUR 50.000 gross. Additional over-payment depends on qualification and professional experience.

About us

Number 1 in Europe! Zooplus Austria GmbH

In 1999, a small group of people had a great idea: to bring pet shops online and make life easier for pet lovers. Today zooplus AG is Europe’s leading online retailer of pet supplies. With over 8 million active customers in more than 30 European countries and 1,8 billion Euro revenue in 2020, zooplus is comfortably the market leader in the online segment. zooplus currently employs more than 900 employees in 15 different locations all over Europe, working in the areas of Sales & Marketing, Category Management, Purchasing, IT, Logistics, Finance and HR.

Find more information about zooplus and our company culture on our website:

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