Customer Service Specialist (Supply Chain) (m/f/x) | Vienna, AT

Job Overview

Gebauer & Griller Kabelwerke GmbH

We, GG Group, are a global family-owned business group, which develops and produces technically advanced high-quality cables and wiring systems for energy and data transmission in the automotive and industrial environment. We work with passion, inspired minds and full of energy to develop and deliver the best solution for our customers, wherever they need us.
Join a dynamic and flexible work environment that enables you to bring in and expand your strengths!

Customer Service Specialist (Supply Chain) (m/f/x) | Vienna, AT

YOUR TASKS

  • Design and drive the implementation and improvement of our global customer service concept for all plants
  • Implement state-of-the-art processes and tools to handle demand fluctuations, backlog recovery and escalations in the best possible way
  • Responsible for sharing global key knowledge in the field of SD SAP/ between GG plants and their local key users
  • Definition and monitoring of customer service relevant KPI’s and support global negotiations of logistic agreements
  • Support our global plants in all projects linked with setting up and optimizing customer service activities, customer master data, claim-, overdue-, invoice- and debtor- management
  • Act as a role model for the global approach and be the expert for processes & systems improvements

YOUR PROFILE

  • Deep Know-How of Customer Service (min 3 years of experience) and Supply Chain Managements
  • Minimum 3 years automotive experience in a manufacturing environment
  • Professional level on Sales and Distribution (SAP SD)
  • Strong communication and negotiation skills in English
  • Knowledge about implementing and optimizing processes including IT systems
  • Analytical skills, organizational talent and key performance oriented
  • Excellent team player in intercultural teams and experience working in a matrix organization
  • Proactive attitude and autonomous working
  • MS Office and SAP skills

OUR OFFER

  • Independent and autonomous work in a team
  • International and owner-managed company that is expanding strongly
  • Innovative, modern working environment with flexible working hours (Mobile Work)
  • Various employee benefits
  • EAP – Employee Assistance Program
  • We are required by law to state the minimum salary for this position. According to our collective agreement, this is Euro 2,620 (full-time basis). The actual salary depends on your qualifications and previous experience and will be agreed in a personal interview.

CONTACT

Claudia Kubatsch

HR Business Partner

Muthgasse 36, 1190 Vienna

+43(0)1/36020 1316

www.gg-group.com

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