Customer Service Coordinator

Job Overview

Stora Enso Division Wood Products

Customer Service Coordinator

Stora Enso’s Wood Products division provides versatile wood-based solutions for building and housing. The product

range covers all areas of urban construction including massive wood elements and housing modules, wood components

and pellets. The offer is a variety of sawn timber goods. The customers are mainly construction and joinery companies,

merchandisers and retailers. Wood Products operates globally and has more than 20 production units in Europe.

We are now looking for a team member in our Customer Service Center Overseas.

Customer Service Coordinator (temporary)
You will be part of Customer Service Centre in Wood Products. Part of the team is situated at the same unit with you, whereas

other team members are located at different locations. Co-operating with the sales team and supply chain, you will be taking

care of our Order Fulfilment process, assuring high customer satisfaction. We expect a proactive customer service attitude

together with the ability to provide high-quality sales document processing also under time pressure.
After a training period, you will be responsible for different administration tasks and you will report to the CSC Manager.


Your daily tasks will include among others:
• Contact with Customers, Sales and Sales Offices; Support commercial approach to maximize sales in close contact with

the Sales Team
• Resolve problems and provide practical solutions to customer in a timely manner
• Receive, process, and confirm orders and offers
• Creation of invoices and credit notes
• Export document handling
• Creation and follow up of reports and statistics
• Monitor customer credit limits & overdue payments
• Maintain customer related system data
• Communication with Sales, Production, Logistics, Supply Chain and various other Stakeholders in the division
• Contribute to process improvement projects and automation initiatives
• Work with CRM, Customer Relationship Management


• You have professional commercial education
• You have work experience in customer service or similar tasks
• You have a proactive attitude and are interested in working with customers
• You are able to effectively plan, execute, monitor and control order related activities
• You are fluent in English and local language (any other languages would be an asset)
• You are a Team Player who shows inclusive behavior
• You are conscientious and you have a high focus on data quality and strong time management skills
• You have good MS Office knowledge and are familiar with common MS Office programs
• You are receptive to change and show flexibility to adjust to unforeseen events
• Insight about customer’s industry and Stora Enso’s products are considered an advantage


We offer you a meaningful job as part of an engaging international team located in Brand and Tallinn. The organization is highly

skilled and works to achieve shared objectives. With us, you have the chance to build up your expertise, and we provide

development opportunities at different stages of your career.


More about Wood Products:


Got interested?

Please apply online
Starting time ASAP

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