Customer Experience Analyst (m/f/d)

Job Overview

Daikin Airconditioning Central Europe HandelsgmbH

Organized freethinker

This is where you get the best of both worlds: Breathing space and structured support.
— How cool is that!

Customer Experience Analyst (m/f/d)


Are you interested in…

  • building an infrastructure to identify, collect and analyse in-scope data and insights for B2B & B2C customers
  • creating an easy to use Customer Experience (CX) dashboard which visualizes all measurable data in an understandable, attractive and actionable way
  • steering the whole CX measurement process from the idea to survey design to data collection to data processing and reporting

Do you bring along…

  • bachelor’s degree in a relevant field
  • technical proficiency regarding database design development, data models, techniques for data mining and segmentation
  • at least 4 years of work experience as a data analyst or in a related field
  • strong mathematical and analythical skills to collect, measure, organize and analyse data
  • knowledge of how to create and apply the most accurate algorithms to datasets in order to find solutions
  • knowledge & practical experience in data visualization
  • high sense of responsibility, problem solving and holistic thinking
  • fluent English language skills

If you answer all with yes then we should meet!

With us, you will find opposites that attract: A global group for innovative heating, ventilation, refrigeration and air-conditioning systems, where you are on a first-name basis across all hierarchies. A stable employer, alongside of whom you can develop yourself dynamically. With cultural diversity instead of simplicity. Where you can not only have really good ideas, but can also implement them.

You are a freethinker? Then send us your organized CV!

DAIKIN Airconditioning Central Europe
HR Talent Acquisition Team

More information at

The salary package starts at a level of € 42.000,00 gross per year (all-in contract). Depending on your qualifications and experiences this amount can be exceeded. Additionally we offer benefits as very flexible working time model, bonuses, meal tickets and pension insurance.

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