Associate, Relationship Manager

Job Overview

MUFG Bank (Europe) n.v.

MUFG Bank, Ltd. is a member of Mitsubishi UFJ Financial Group, Inc (MUFG) and the largest Japanese bank. In addition to the main market place in Japan, MUFG Bank, Ltd. has an extended network of Branches in Europe specialized in providing financial services to large base of corporate customers in various industries.

For our branch in Vienna we are looking for an

Associate, Relationship Manager

within the Corporate Banking Division on a full-time basis/permanent contract

Purpose of the function

The Associate is responsible for allocated profit target and the management of monitoring, building and developing a designated portfolio of existing customers and/or prospective customers, with a focus on credit, operational risk and cross sell opportunities together with internal and external colleagues. Point of contact for both internal and external colleagues and customers.

Function positioning

The function forms part of Corporate Banking Department (CBD) in Vienna Branch, which consists of 3 Relationship Manager’s and 2 assistants who all report into the Director, Head of CBD Vienna.
Account officer reports to the Head of Corporate Banking and in his absence to the Managing Director, Head of Austria.


  • To manage and monitor a designated portfolio of existing customer relationships in order to identify and satisfy the operational customer needs in the most appropriate way and in compliance with the Bank’s internal requirements, especially Know-Your-Customer (KYC) procedures.
  • To approach prospective customers, in consultation with the relationship managers and /or Management with the aim to establish new relationships and thus enhance the bank’s profitability.
  • To advise the customers on the standard products/services of the Bank and to discuss the terms and conditions thereof. In case a requirement for non-standard and/or complex products/services is detected, you should consult with DH or senior (experienced) relationship managers (RMs).
  • To timely collect, analyze and interpret financial data on existing and prospective customers in order to maintain a good insight in the customers’ financial standing, which entails amongst others the making of credit-synopses, and to relay this through your manager to the Management so that the bank’s position can be optimally monitored and safeguarded.
  • To timely prepare credit applications.
  • To scope, review and implement legal and other documentation ensuring compliance with Bank and Regulatory policy, KYC, in order to minimise risk.
  • To take care of complaints from customers by giving information to the customer on procedures and/or to solve the underlying problem and to make suggestions to DH and/or to Management regarding procedures to circumvent such problems.
  • To maintain contacts with existing customers with the aim to preserve and extend the relationship amongst others by promoting the full range of the bank’s products and services, in order to enhance the Bank’s profitability.
  • To execute a variety of tasks and/or instructions given by the relationship manager’s or manager in respect of business expansion of all MUFG group.
  • To respond to a wide range of customer enquiries by phone and/or email, resolving issues satisfactorily, referring matters to colleagues as appropriate.
  • To ensure compliance with the Bank’s rules, policies, procedures and guidelines together with all relevant regulatory and statutory requirements.

Function requirements:


  • Drive for Results
  • Collaborate and Build Partnerships
  • Communicate Effectively and Professionally
  • Balance Risk with Opportunity
  • Deliver extraordinary Customer Experience
  • Demonstrate Global Perspective
  • Influence and Inspire Others


The function requires an intellectual and working background at university level (professional economic/administrative education) and experience in a similar function or relevant area.
Minimum of 5 years’ experience in a similar function or relevant area. Banking industry preferred.

The function requires knowledge of the (intra-)departmental workflows and processes of the products offered by our Front Office and of the applicable internal and external legislation. The function also requires knowledge and understanding/experience of/with the bank’s business, policies, rules and guidelines.

Methodical Skills

PC skills: Windows, MS Excel (advanced skill preferred), MS Power Point, MS Word Basic financial knowledge, data-processing, understanding MUFG strategies, regulations and manuals

Language skills

Verbal and written communication skills in English and either Czech or Polish are essential.


The monthly gross salary for this function according to the Austrian Collective Agreement is EUR 3,310.8. An overpayment is possible depending on education and experience.
If this matches your skills and wishes, please send your application in English and a potential starting date to

MUFG Bank, Ltd.
A member of MUFG, a global financial group
Vienna Branch
Schwarzenbergplatz 5/3.2
1030 Wien

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